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PRIVACY POLICY

1. Introduction

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms that we use, as well as how we comply with the obligations imposed by current legislation in this area. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication relating to this Privacy Policy, please contact us using the contact details available on our website.

2. Collection and Processing of Personal Data

Given the wide range of physical and digital channels through which you may contact us, we may collect personal data in different ways and for different purposes.

  • Through electronic contact channels, such as email, contact forms, comments and messages on social media platforms or messaging and calling platforms, your data is retained solely so that we can respond to contact requests and orders and, where applicable, monitor the quality of our customer support service.
  • When you browse our website, and as is common practice on the internet, we may collect anonymous data through cookies, including your IP address, internet browser, pages visited and other preferences. Cookies are small files downloaded to your device that enable measurement, configuration and additional features. Their use is optional, although some functionalities may no longer work if cookies are disabled.
  • Whenever we process an order, we record your data in order to invoice and supply it correctly.
  • If we use analytics, online advertising, email marketing or other customer communication and engagement platforms, we may collect specific, individually identifiable personal data or general aggregated and anonymous data relating to those interactions. This may include data concerning receipt, opening and actions relating to advertisements, links contained in messages, interactions with features and call-to-action buttons, among others.


Depending on the platforms we use, we rely on contracted partner entities and companies in areas such as accounting, IT and software development, marketing or transport, which help us manage our business professionally. These partner entities also have their own privacy policies and comply with applicable data-protection legislation.

Some international platforms operated by organisations such as Meta (Instagram, Facebook and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own independent, international privacy policies, which are not managed or controlled by us. You may contact these organisations to find out more about how they manage your data.

Except for these interactions necessary for the legality, sustainability and proper operation of our business, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. During our various interactions and communications, you may be asked to consent to this Privacy Policy. By doing so, you give us permission to process your personal data for the identified and selected purposes. You may withdraw your consent at any time.

4. Purpose of Data Processing

The purpose for which we collect personal data varies depending on the channel and method through which it is obtained. In general, your data will be processed for one of the following purposes:

  • Supplying or dispatching orders, goods or services;
  • Communication and marketing initiatives;
  • Invoicing for products or services purchased;
  • Statistical and technical analysis aimed at improving service delivery;
  • Answering queries, preparing quotations, managing suggestions and complaints, and all other customer/user support initiatives and interactions between the parties.


With regard to cookies, they may be used for the following purposes, processing activities and settings:

  • User account-related cookies: If you create an account with us, we will use cookies to manage the registration process and for general administration. These cookies are usually deleted when you log out; however, in some cases they may remain in place to remember your website preferences.
  • Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out, ensuring that you can access restricted resources and areas only after logging in.
  • Website preference cookies: To provide the best possible browsing experience, we offer this functionality to set and remember your choices regarding how the website operates when you use it, so that this information can be retrieved whenever you interact with a page or feature.
  • Form-related cookies: When you submit data through a form, such as those that may be available on contact pages or comment forms, cookies may be set to remember your details for future correspondence.
  • Email newsletter-related cookies: If the website offers subscription services for informational newsletters or other notification and communication systems, cookies will be used to determine and remember who should be shown certain notifications.
  • Survey-related cookies: We may carry out surveys and questionnaires to gather useful information, provide helpful tools or better understand the users of our website. These surveys may use cookies to remember who has already taken part in a survey or to provide accurate results after pages have changed.


5. Data Retention and Security

Customers’ and other users’ personal data is retained for the period necessary to fulfil the purposes for which it was collected, and for the period necessary to meet tax, legal and judicial obligations, as required by law. When it is no longer needed for those purposes, it will be permanently deleted or, alternatively, anonymised, and will no longer be considered personal data because it can no longer be linked to a specific identifiable person. Although data management through software applications and data transmission over the internet cannot guarantee complete security against unauthorised access, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures designed to protect your data in accordance with the applicable General Data Protection Regulation.

6. Customers’/Users’ Rights

We guarantee the rights of customers/users as data subjects. Accordingly, at any time, you may exercise your rights of access, withdrawal of consent, rectification, erasure, restriction of processing, data portability, complaint and objection to the processing of your personal data by requesting that we fulfil them through the contact details provided. If you exercise any of these rights, we will assess your request and respond within 30 days. Please note that changes to the conditions under which data is managed may create limitations or constraints in how we communicate with you, whether through the services we provide or through the information we make available, both personally and digitally, via electronic applications and our website. We also highlight that there are tax obligations relating to the management of invoicing data which cannot be amended or deleted under Portuguese legislation applicable to organised or business accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be amended at any time without prior notice. Should any changes be made, they will be clearly published on the website for the convenience of customers and users.